1. How do I initiate a refund?
Whenever you face such a situation, where you have made the payment but have not received the recharge, just write to us on email@example.com with your order number or call us at our Customer Care number 0124-6688333. We will try to resolve it in latest possible time. No refund will be made incase of service fulfillment.
2. How long does it take to get a refund?
We initiate your request as soon as you inform us with the order number. In case of transactions through Oxigen Wallet refund happens instantaneously .Otherwise refunds can take up to 3-6 days from the date of your transaction as entities like banks , credit card companies have varied periods of time in which they process the refund. However, if you still have some queries feel free to write to us on firstname.lastname@example.org with your order number or call us at our Customer Care number 0124-6688333.
Instant refund on transaction failure: If there is a transaction failure (excluding bill payments), there will be instant refund into Oxigen Wallet if the transaction is done using credit card or debit card via website/app
3. I entered a wrong number. How can I get my money back?
If the operator has already processed the recharge or bill payment, the transaction will be considered as successful for the number you entered. We regret to inform that there isn’t a way to get your money back.