A. Send Money
1. How do I send money through social media?
Oxigen Wallet now lets you send money instantly via social media. Follow these steps to send money through social media:
- Launch the app on your Android/ Windows/Apple Smartphone (and select “Send Money to Friends”)
- Click on “Select Friend”. In order to send money through social networks, you will have to click on the desired platform like- Facebook, Twitter, Google+ etc and sync your contacts with the Oxigen Wallet App. Syncing contacts is one time process.
- Now select a desired contact from the contact list of the selected social platform. The recipient field will get auto-populated.
- Enter the amount. You can also attach a message, audio, video or a picture along with the money. Click on “Next”
- Review the details and enter your 6-digit password to send money instantly or enter OTP sent to your registered mobile number (if transacting through website).
- A link is generated on successful transaction through which receiver can access the money. Receiver gets this link as message on respective social media or you can also copy and send this to receiver. This link is secured and can only be accessed by the intended receiver. The recipient will have to register for Oxigen Wallet within 7 days to receive the amount that you have sent, else the money will be credited back to your wallet.
2. On logging in with Facebook or Google+, are you saving my credentials? / Will Oxigen have access to my profile on social networks which is linked to my wallet?
When you log in using your Facebook/ Google+, there is one-time-syncing of your social contacts. Oxigen cannot access your social accounts and your credentials are not saved.
3. If I sign up using my mobile number, can I link my social profile later? How?
Yes, ofcourse. Once you sign up using your mobile number you can always link your social profile later. Just launch your Oxigen Wallet app and on the right slider you will find the option Your Social. Click on Your Social option and you can sync your social accounts with Oxigen Wallet any time
4. If I sign up through Facebook or Google+, what information do you have access to from my social profile?
When you sign up using Facebook/Google+, it is a one-time syncing and your credentials are not saved. Therefore Oxigen does not have access to your social account profile.
5. How can I send money to somebody not in my Facebook/Whatsapp/Twitter/Google+ or Email list?
If you do not have the contact you want to send money to in your social media list, you can always send money to his/her mobile number/bank account. Just enter the details and you can send money instantly to your contact.
6. I am trying to send money but unable to send. Why?
If you are trying to send money but unable to send it, it could be that you are trying to send more than the limit that is allowed for money transfer. Please refer the limits section for more information on Money Transfer limits. If you need more information, please write to care@oxigenwallet.com stating your problem or simply give a call to our customer care number 0124-6688333. Your issue will be resolved at the earliest.
7. What are the charges for sending money through social media?
There are no charges for sending money through social media. It is absolutely free of cost!
8. Do you charge extra for attaching video/audio/photo? How much?
There are no charges for attaching video/audio/photo. You can send money and attach personal messages all free of cost!
9. I am unable to select recipient through fb/twitter/Google+/whatsapp/email
If you are unable to select recipients, please ensure that your respective social media account is synced with Oxigen Wallet. Once you sync, you can easily select any recipient from your social media contact list. If you need more information, please write to care@oxigenwallet.com stating your problem or simply give a call to our customer care number 0124-6688333. Your issue will be resolved at the earliest.
10. I have sent money through social media, my friend is unable to access link/did not receive notification. Why?
We apologize for the inconvenience. The anomaly is due to some technical issue.
In such cases please write to care@oxigenwallet.com stating your problem or simply give a call to our customer care number 0124-6688333. Your issue will be resolved at the earliest.
11. I have sent money to a friend who does not have Oxigen Wallet, how will he receive money?
Even if your friend does not have an Oxigen Wallet you can send money to him/her. Once you select a contact from your social media contact list, we send a link to your friend prompting him/her to open an Oxigen Wallet to receive the money sent by you.
Once your friend opens an Oxigen Wallet, the money you sent gets automatically credited to his/her Oxigen Wallet. However if your friend fails to open wallet within 7days, then the money gets credited back to your wallet.
12. I have sent money to my friend through social media, my wallet is debited but my friend did not receive the amount
Apologies for the inconvenience caused. If the receiver has not yet received the money sent by you and your wallet has already been debited, it might be due to a technical error.
In such cases please write to care@oxigenwallet.com stating your problem or simply give a call to our customer care number 0124-6688333. Your issue will be resolved at the earliest.
B. Ask Money
13. How do I ask money through social media?
A friend owes you money or you need some money urgently? Follow these steps to ask money from your friends using Oxigen Wallet Ask money feature:
- Launch the app on your Android/ Windows/Apple Smartphone, and select “Money to Friends” , and go to ‘Ask Money’ tab. Through website, login with your Oxigen Wallet credentials and go to “Ask Money from friends” under Transfer Money tab
- Click on “Select Friend”. In order to request money through social networks, click on the desired platform like- Facebook, Twitter, Email, Google+ etc and sync your contacts with Oxigen Wallet. Syncing contacts is a onetime process.
- Now select a desired contact from the contact list of the social platform. The recipient field will get auto-populated.
- Enter the amount. You can also attach a message, audio, video or a picture along with the money. Click on “Next”
- Review the details and enter your 6-digit password (if using app) or enter OTP sent to your registered mobile number (if transacting through website) to ask money
A link is generated on successful transaction which is sent to the intended recipient. Your friend instantly gets a message via the social channel you selected. All they have to do is accept the request and the money is instantly credited to your wallet.
*If the recipient of the request is not an existing Oxigen Wallet user, they need to register to accept the request.
14. How can I request money from someone who does not have Oxigen Wallet?
Even if your friend does not have an Oxigen Wallet you can send him an Ask money request. Once you select a contact from your social media contact list, we send a link to your friend prompting him/her to open an Oxigen Wallet to accept the ask money link request
Once your friend registers for Oxigen Wallet and accepts the request, the money gets automatically credited to your Oxigen Wallet.
15. How can I request money from someone who is not on my social media contact list?
If you do not have the desired contact in your social media list, you can always send a request to his/her mobile number. Just enter the details and you can send a ask money request instantly
16. My friend cannot access the request link sent. Why?
Apologies for the inconvenience caused. In such cases please write to care@oxigenwallet.com stating your problem or simply give a call to our customer care number 0124-6688333. Your issue will be resolving at the earliest.
17. How will I receive the money I requested?
As soon as your friend clicks on the request money link sent to him and accepts it, the money automatically gets credited to your Oxigen Wallet
18. My friend has sent me the money, but it is not reflecting in my Oxigen Wallet. Why?
Apologies for the inconvenience caused. If you have not yet received the money sent to you and your friend’s wallet has already been debited, it might be due to a technical error.
In such cases please write to care@oxigenwallet.com stating your problem or simply give a call to our customer care number 0124-6688333. Your issue will be resolving at the earliest.
C. Gift Airtime
19. How do I gift airtime through social media?
Oxigen Wallet now lets you gift airtime to your friends and family anytime they are out of their mobile talk time. Follow the given steps to send Airtime to your social media contacts
- Launch the app on your Android/ Windows/Apple Smartphone (and select “Recharge” or login to Oxigen Wallet website and go to the Recharge section
- Click on “Send airtime”. In order to gift airtime through social networks, you will have to click on the desired platform like- Facebook, Twitter, Email, Google+ etc and sync your contacts with the Oxigen Wallet. Syncing contacts is one time process.
- Now select a desired contact from the contact list of the social platform. The recipient field will get auto-populated.
- Enter the amount. You can also attach a message, audio, video or a picture along with the money. Click on “Next”
- Review the details and enter your 6-digit password (if using app) or enter OTP sent to your registered mobile number (if transacting through website) to gift airtime
- A link is generated on successful transaction which is sent to the intended recipient. Your friend instantly gets a message via the social channel you selected. The receiver logs in or registers for an Oxigen Wallet. They will need to provide their phone number, operator and state, in order to get the airtime credited to their account
20. How can I gift airtime to someone who does not have Oxigen Wallet?
Even if your friend does not have an Oxigen Wallet you can send him airtime. Once you select a contact from your social media contact list, we send a link to your friend prompting him/her to open an Oxigen Wallet to accept the gift airtime request link
Once your friend opens an Oxigen Wallet and accepts the request they need to provide their phone number, operator and state, in order to get the airtime credited to their account
21. How can I gift airtime to someone who is not on my social media contact list?
If you do not have the contact you want to send airtime to in your social media list, you can always send the airtime to his/her mobile number. Just enter the details and the recipient will get instant notification
22. I sent airtime to my friend, but he didn’t receive it. Why?
Apologies for the inconvenience caused. If your friend has not yet received the airtime you sent and your wallet has already been debited, it might be due to a technical error.
In such cases please write to care@oxigenwallet.com stating your problem or simply give a call to our customer care number 0124-6688333. Your issue will be resolved at the earliest
D. Ask Airtime
23. How do I ask airtime through social media?
Anytime you are out of your mobile talk time and do not have enough balance to do your recharge, just ask friends to send you airtime using Oxigen Wallet Ask airtime feature. Follow the given steps to ask airtime from your friends:
- Launch the app on your Android/ Windows/Apple Smartphone and select “Recharge” or login to Oxigen Wallet website and go to the Recharge section
- Click on “Ask airtime”. In order to ask airtime through social networks, you will have to click on the desired platform like- Facebook, Twitter, Email, Google+ etc and sync your contacts with the Oxigen Wallet. Syncing contacts is one time process.
- Now select a desired contact from the contact list of the social platform. The recipient field will get auto-populated.
- Enter the number to be recharged, select operator and the amount. You can also attach a message, audio, video or a picture along with the money. Click on “Next”
- Review the details and enter your 6-digit password (if using app) or enter OTP sent to your registered mobile number (if transacting through website) to ask airtime
A link is generated on successful transaction which is sent to the intended recipient. Your friend instantly gets a message via the channel you selected.If the recipient of the request is not an existing Oxigen Wallet user, they need to register to accept the request
24. How can I ask airtime from someone who does not have Oxigen Wallet?
Even if your friend does not have an Oxigen Wallet you can send him request for airtime. Once you select a contact from social media contact list, we send a link to your friend prompting him/her to open an Oxigen Wallet to accept the ask airtime request. You will receive the airtime once your friend opens an Oxigen Wallet and accepts the request.
25. How can I ask airtime from someone who is not on my social media contact list?
If you do not have the contact you want to ask airtime from in your social media list, you can always send the airtime request to his/her mobile number. Just enter the details and the recipient will get instant notification
26. My friend sent me airtime but I didn’t receive it. Why?
Apologies for the inconvenience caused. If your friend has not yet received the airtime and your friend’s wallet has already been debited, it might be due to a technical error.
In such cases please write to care@oxigenwallet.com stating your problem or simply give a call to our customer care number 0124-6688333. Your issue will be resolved at the earliest